On-Site Computer Repair and Network Services in Mount Pleasant and the greater Charleston, SC area                                                  

Question : A window pops up with the message that “Microsoft” has detected that your computer is infected with viruses.  It may say that you are spreading viruses and that you must call the number displayed or Microsoft will have to shut down your Internet connection.  What should I do?
Answer: Microsoft doesn’t monitor your computer for viruses and doesn’t send out popups to tell you that you have them.  This is a “Fake Alert” or a Phishing scam to gain access to your computer, bank account, credit card or all of the above.  What you should do is to remove your computer from the Internet by unplugging the network cable from the wall or the back of the computer (note: discharge any static electricity from your body by touching something metal like the computer case or a door knob before unplugging the cable from the back of the computer)  and then call IceT to assist you in removing the malware and prevent this from happening again.  

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Question : Why did my network and Internet connections slow down after upgrading my computer to Windows 10?
Answer: By default, in Windows 10 Microsoft monitors many features, programs and other parts of your computer and continually uploads the data they collect to their servers. This uploading to their servers uses a lot of bandwidth. If you don’t have a high speed Internet connection, for example you are a business and only have Internet access through a T1 line, just one Windows 10 computer in the office can slow your Internet connection to a crawl. It can even slow down your Local Area Network.

Question : Does this mean Microsoft is spying on me?

Answer: Hmm, well it certainly appears that way.

Is there anything I can do to stop this from happening?

Answer: You can go into your Privacy settings and disable some of the settings that allow them to collect and send information to Microsoft. You can remove “Cortana” which is a major player in the process, if you know how. But even with the features you’re allowed to control, Microsoft still collects data that they want and you have no control over any of it. Below are links to a couple of articles that you should read if you have Windows 10 or are thinking about upgrading to Windows 10. They may change the way you use your computer in the future or change your mind about installing Windows 10 in the first place.


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